Forex credit card india
How do I know if the request has been placed or not? Once you place the request, you will see an acknowledgement page. This is a confirmation that your request has been placed. I'm not a traveller, can I still benefit from the Forex Card? The Forex Card is only for travellers, and cannot be issued to non-travellers.
What are the charges towards availing GCAS services? In case your card gets lost or stolen, all you have to do is call Phone Banking immediately and report the loss of your card. This facility is available 24 hrs on all days. You can request Phone Banking to activate your backup card. Once the backup card is activated, all the funds from your primary card will be transferred automatically and instantly to the backup card. What should I do if my Forex Card has expired but there is unutilised balance on the card?
If your Card has expired before all funds have been utilised, you can contact Phone Banking or any of our Standard Chartered Bank branch for placing a refund request of the unutilised balance. In case you wish you get a replacement card, you can place a request at any of our Standard Chartered Bank branch.
What if the balance in the currency of transaction goes down? The card has inbuilt intelligence to process the transaction if there is sufficient fund in any of the available currencies to authorize the transaction. If there is no sufficient balance in the transaction currency, the payment is processed by debiting the currency with sufficient balance. Please note that if there is no sufficient balance in any currency then the transaction will be declined even if collectively, across the currencies, the card has sufficient balance.
Please note that cross currency conversion charges will be applicable in cases where the transaction is processed by utilizing funds from different currency. Who should I contact for my replacement card?
Is there a charge for replacement? You can place a replacement request either through your Relationship Manager or visit your nearest Standard Chartered branch. The charges for reissuance are given in schedule of charges. How does the Forex Card work in Contactless mode? Look for VISA payWave mark or Contactless logo at the point of purchase To pay, place your card over the reader at close range less than 4 cm from where the Contactless logo appears Once the reader confirms that your transaction is approved, you are ready to go.
Will I be charged twice? How will I know if the transaction is successful? How can I check the balance on my Forex Card? You can check the balance on all the active currency wallets on Multi-Currency card through the customer portal. Alternately, you can also contact our Phone Banking services to check the balance on your Multi-Currency Card. Are there any transactions for which this Card should not be used?
Your Forex Card should not be used towards temporary charge blocks — e. These charges are levied by the ATM service provider over and above the charges levied by the Standard Chartered Bank, and Standard Chartered Bank has no control over the charges as these charges are not levied by Standard Chartered Bank. These charges are normally displayed to the customer during the transaction and the customer has the option to either proceed with the transaction or abort if the charges are not acceptable to the customer.
If the transaction is done in base currency currency with which the card was loaded , there is no exchange rate applicable. How can I view the transactions I did with my Forex Card? You can view the transactions using the Customer Portal. How can I get the statement of my Forex Card? Swapnil Bhaskar, head of strategy, Niyo, a digital bank, shared an insight about the working mechanism of loading balance in a forex card. He says: "It happens loading of money during banking working days if you are going through the bank networks.
On completion of the process, money is loaded on the card within hours. The money can be loaded through Netbanking, mobile banking, or by depositing cheque at the branch. A borderless prepaid forex card is the best option to avoid any such charges or high exchange rates.
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